In February of 2014, I signed up for a Walmart “Family Mobile” cell phone.
Texting is a foreign language to this 68-year-old grandfather. There was also no way I wanted access to the Internet on that tiny instrument.
Texting came with the deal, but NOT web access. Fine.
As advertised, that comes to $24.88 per month. Plus taxes.
As my bills came in, they looked wrong ever month. Why on earth was my bill $35.95 per month?
My account is handled online, and I couldn’t figure out how to balance what I had signed up for with what I was actually being charged.
The last few days, I have really made an effort to straighten it out. My account online was no help at all.
Dialling 611 only connected me to a robot. I kept punching “O” but could never reach a live person.
Today, I went to the Walmart where I bought the phone, and the clerk punched “O” four times – voila, a REAL person!
Now get this, the guy on the end of the phone told me MY RATE HAD BEEN RAISED – WITHOUT ANY NOTICE TO ME!
The guy on the end of the phone changed my plan BACK to what I had signed up for – $24.88. I wonder how long that rate will stay..
No, he would not give me a penny credit for the four months of over charges.
My bad for not paying attention. 😦